WE'RE STILL DELIVERING HAPPY MAIL WORLDWIDE - WITH EXTENDED DELIVERY TIMES AND FREE UK DELIVERY. GET 10% OFF WHEN YOU PURCHASE 2 OR MORE ITEMS.



FAQ

Where are you based?

We are based in the UK, just outside of London.

 

Do you sell wholesale?

Yes, we sell wholesale! If you are interested in carrying SixElevenCreations cards, please do email us at wholesale@sixelevencreations.com - we'd love to hear from you!

 

Where do you ship to?

We ship worldwide. Please see estimated shipping times below. Postage costs are calculated at the point of checkout.

Please note that orders outside of the EU may incur import taxes, which are the responsibility of the customer.

 

How long will it take my order to reach me?

PLEASE NOTE WE ARE STILL OPERATING A NEXT DAY DISPATCH SERVICE BUT THERE ARE SOME DELAYS IN DELIVERY DUE TO THE CURRENT GLOBAL HEALTH CRISIS. WE THANK YOU FOR YOUR UNDERSTANDING AND PATIENCE.

 

We aim to dispatch orders by the next working day. 

Orders are packed in a board-backed envelope to prevent damage in transit

Country/Region

Postal Service

Estimated delivery Time

UK – non sale items

First Class

1 to 2 working days

UK – sale items

Second Class

2 to 3 working days

EU

International Standard

3 to 5 working days*

Rest of World (including United States)

International Standard

6 to 7 working days*

 

*Please note that shipping times can vary depending on how long the postal system in your country holds an item at customs for inspection - this is especially true for the prints. The majority of deliveries arrive within 7 working days but there are rare occasions where it can take up to 20 working days.

 

Do you offer tracked delivery services?

Our usual delivery services listed above do not have tracking, because we find the cost to be prohibitive compared to the cost of our products. 

If you would like a tracked service, please get in touch with us at hello@sixelevencreations.com and we can discuss options and prices.

 

What does GSM mean? What quality of card do you print on?

You might have noticed references to GSM in the product descriptions and wondered what GSM means. GSM stands for Grams per Square Meter and the higher the GSM number, the heavier and thicker the paper. All our greeting cards and wall prints are printed on 300 GSM FSC-certified card stock. To give you an idea of the quality of paper we use, standard A4 printing paper which you might be familiar with is 80 GSM.

 

Do you provide customised and personalised orders?

We are always happy to work with you to create a custom design, whether it is to tweak an existing card design or to develop a completely new idea. Please just message to get started!

 

Can you send cards direct to the final recipient for me?

We would be delighted to send your card directly to its recipient. All you have to do is choose the "Send Direct With Msg" option in the drop down menu when purchasing your card and include your message in the "Note to Seller" text box. We will print your message inside the card. Don't forget to enter the recipient's name and shipping details when checking out!

 

Contact

We are always delighted to hear from customers.  You can reach us at hello@sixelevencreations.com in the first instance or 07588 675 995.