ALWAYS DELIVERING HAPPY MAIL WORLDWIDE - WITH FREE UK DELIVERY. GET 15% OFF WITH CODE 15OFF WHEN YOU PURCHASE 3 OR MORE ITEMS.



FAQ

Where are you based?
We are based in the UK, just outside of London.
 
Where do you ship to?
We ship worldwide. Please see estimated shipping times below. Postage costs are calculated at the point of checkout.

Please note that orders outside of the UK may incur import taxes, VAT or handling fees, which are the responsibility of the customer.

How long will it take my order to reach me?
PLEASE NOTE WE ARE STILL OPERATING A NEXT DAY DISPATCH SERVICE BUT THERE ARE SOME DELAYS IN DELIVERY DUE TO REDUCED CARGO PLANE FLIGHTS AND HIGH VOLUMES OF POST. WE THANK YOU FOR YOUR UNDERSTANDING AND PATIENCE.

We aim to dispatch orders within one working day. 

Orders are packed in a board-backed envelope to prevent damage in transit.

Country/Region Postal Service Estimated delivery Time
UK – non sale items First Class 1 to 2 working days
UK – sale items Second Class 2 to 3 working days
EU International Standard 3 to 5 working days*
Rest of World (including United States) International Standard 6 to 7 working days*
 
*Please note that shipping times can vary depending on how long the postal system in your country holds an item at customs for inspection - this is especially true for the prints. The majority of deliveries arrive within 7 working days but there are rare occasions where it can take up to 30 working days.
 
Do you offer tracked delivery services?
Our usual delivery services listed above do not have tracking. If you would like a tracked service, please get in touch with us at hello@sixelevencreations.com and we can discuss options and prices.
 
Can you send cards direct to the final recipient for me?
We would be delighted to send your card directly to its recipient. All you have to do is choose the "Yes - Send To Them" option in the “Add Message Inside” drop down menu when purchasing your card and include your message in the "Note to Seller" text box on the Shopping Cart page. We will print your message inside the card. Don't forget to enter the recipient's name and shipping details when checking out!

You can find more information about these services here.
 
Can I return or exchange my order?
Yes, please refer here for more information or email us at hello@sixelevencreations.com if you have any questions.
 
What does GSM mean? What quality of card do you print on?
You might have noticed references to GSM in the product descriptions and wondered what GSM means. GSM stands for Grams per Square Meter and the higher the GSM number, the heavier and thicker the paper. All our greeting cards and wall prints are printed on 300 GSM FSC-certified card stock. To give you an idea of the quality of paper we use, standard A4 printing paper which you might be familiar with is 80 GSM.
 
Do you provide customised and personalised orders?
We are always happy to work with you to create a custom design, whether it is to tweak an existing card design or to develop a completely new idea. Please just message to get started!
 
Do you have a privacy policy?
Yes, we do and we place the utmost importance on protecting your data.  Our policy can be found here.
 
Copyright Disclaimer
By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means.
 
Contact
We are always delighted to hear from customers.  You can reach us at hello@sixelevencreations.com in the first instance or 07588 675 995.