Privacy policy
SixElevenCreations understands that your privacy is important to you and we are committed to keeping your personal data safe and secure. Our Privacy Notice provides you with details of how we collect, disclose and use your personal data through your use of our site www.sixelevencreations.com.
By visiting sixelevencreations.com you are accepting and consenting to the practices described in this Privacy Notice.
Our contact details
Name: SixElevenCreations
Address: Surrey, UK. Please contact us for the full address.
Phone Number: 07588 675 995
E-mail: hello@sixelevencreations.com
The type of personal information we collect
We currently collect and process the following personal information, which is any information that can be used to identify a living person:
- Data about your account profile including your username and password, order history, preferences, and any feedback or reviews.
- Information about your Identity including your first name, maiden name, last name, username, title, and date of birth.
- Contact information including your billing address, delivery name and address (if different from your billing details), email address and telephone numbers.
- Transaction and financial data including details about payments between you and us, including your bank account and payment card details and other details of purchases made by you.
- Technical data including your login data, IP addresses, browser type, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- Usage data may include information about how you use our website, products and services.
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you when you order our products or services, complete contact forms and email subscriptions, create an account on our website or provide feedback to us.
We also receive personal information indirectly, from the following sources in the following scenarios:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How we use your personal information
We use the information that you have given us in order to help us identify you when you contact us, to perform the contract between us when you purchase our goods or services, to personalise your experience on this website, to contact you (via email) about goods and services offered by us, where you have expressly consented to receiving such communications, to track the effectiveness of promotional campaigns and to help to prevent and detect fraud or loss.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@sixelevencreations
(b) We have a contractual obligation, such as fulfilling your order.
(c) We have a legal obligation, including where it is required by tax law.
(d) We have a legitimate interest such as providing or improving our services, if those legitimate interests are not overridden by your rights or interests.
We share your Personal Information with relevant third parties to help us use your Personal Information, as described above. For example, our online store is run on Shopify’s platform – please refer to Shopify’s privacy policy for more information - https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Please note that as part of the above sharing, your information will be transferred outside of Europe, including to Canada and the United States.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How we store your personal information
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you and are a data processor in this capacity. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall.
We also store some order information on our own personal computers, which is kept up to date with all operating system security updates and is protected by professional firewalls and antivirus software.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@sixelevencreations.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@sixelevencreations.com.
You can also complain to the Information Commissioner’s Office if you are unhappy with how we have used your data.
Last updated: 17 October 2020